Return Policy Page

If We Make Changes to Your Booking

Sometimes your car rental supplier or we can make changes to your rental booking, in such cases; we will advise or inform you as soon as possible. If any such changes are not acceptable by you, you will be refunded the deposit amount made at NAISHA Enterprise Ltd. org. However, in any such situation, we hold no extra liability in terms of any direct or indirect loss suffered by you as a consequence of such changes.

Naishaenterprise.org reserves the right to terminate the contract at any point of time by duly informing the customer along with the reason which can be, but not limited to, technical / system error or due to any unforeseen circumstances.

Documentation

While making a booking, you should provide us with all the necessary details such as flight number, local address and phone number, as well as the arrival time at the time of booking. Once the booking is accepted, you will receive your rental voucher within 4 hours of your booking request.

Payments & Deposit

No card! No booking!!

As we do not accept Cash Payment for booking, we always prefer electronic payments through our website’s secured integrated payment systems. We accept all major credit cards, including American Express, Discover/Novus, MasterCard, and Visa. Debit cards branded with the Visa or MasterCard logo are also valid forms of payment. All credit card communications utilize HTTPS (Hypertext Transfer Protocol over Secure Socket Layer, or HTTP over SSL) which encrypts sensitive information.

If you want to make a reservation without a credit card and you no longer need to rent, please cancel your reservation as soon as possible before your scheduled pick-up time.

The renter will have to pay the extra fuel and waiting charges to our vehicle drivers on cash only.

Booking Cancellation & Refund Policy

You can cancel your reservation on Naishaenterprise.org as long as you have confirmation number for the reservation. The confirmation number is provided to you at the completion of your online reservation. The number is an 8-digit code followed by two letters and one more number, totaling 11 alpha/numeric characters. Please be sure to enter that information in the View, Change or Cancel an Existing Reservation page. If you don't have the confirmation code, canceling is not possible.

·         You may cancel up to 48 hours in advance of your designated pick-up time without penalty.

·         If you cancel less than 48 hours before your pick-up time, Tk.250 fee will be assessed.

·         If you cancel less than 24 hours before your pick-up time, Tk.500 fee will be assessed.

Once cancelled successfully, we will credit you within approximately 7 business days. After deducting the cancelation fees Credits will be applied to the same card with which you prepaid.

No Show Policy

No refund will be issued in a case of No Show.